Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Voucher Card Terms & Conditions 

Internet Terms and Conditions for the sale of Vouchers to Consumers 

1. Interpretation 

1.1 Definitions. In these Conditions the following definitions shall apply: 

Conditions: these terms and conditions which apply to the sale and purchase of Vouchers as amended from time to time. 

The Acoustic Brasserie, a company registered in registered office is at The Acoustic Brasserie, 60 Newington Grn, Newington Green, London N16 9PX, UK. 

Order: your order for a Voucher made via the Website. 

Product: the experience or service to be provided by us to which the Voucher relates, and the provision of which will be covered by our main terms and conditions. 

Voucher: a voucher for a Product available for purchase via the Website by you. 

We: the supplier of the Voucher to you. 

Website: the website from which you can purchase a Voucher. 

You: the person who purchases a Voucher from the Website. 

1.2 Construction. In these Conditions, the following rules apply: 

(a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality); 

(b) unless the context requires otherwise, words in the singular shall include the plural and, in the plural, shall include the singular; 

(c) a reference to “our”, or “us” or any other word imparting a similar meaning shall be referring to “we”, and similarly a reference to “your” shall be referring to “you”. 

2. The Contract 

2.1 These are the Conditions on which we supply Vouchers to you. These Conditions should be read in conjunction with our main terms and conditions which can be found on our website. Where the provisions of our main terms and conditions conflict with the provisions of these Conditions, in relation to the sale and purchase of Vouchers only, these Conditions will prevail. 

2.2 Please read these Conditions carefully before you submit your Order for a Voucher to us. These Conditions tell you who we are, how we will provide the Voucher to you, how you can redeem the Voucher, how you and we may change or end the contract, what to do if there is a problem and other important information. 

3. Information about us and how to contact us 

3.1 We are The Acoustic Brasserie, a company registered in registered office is at The Acoustic Brasserie, 60 Newington Grn, Newington Green, London N16 9PX, UK. 

3.2 You can contact us by telephoning our customer service team at
020 7288 1235 or by writing to us at

3.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order. 

3.4 When we use the words “writing” or “written” in these terms, this includes emails. 

4. Your Order 

4.1 Our acceptance of your Order will take place when you receive an email confirming your Order, at which point the contract will come into existence between you and us. 

4.2 If we are unable to accept your order you will be notified that the transaction has failed. 

4.3 We will assign an order number to your Order and tell you what it is when we accept your order. It will help us if you can state the order number whenever you contact us about your Order. 

5. Our products 

5.1 The images of the Product on the Website are for illustrative purposes only. 

6. Your rights to make changes 

If you wish to make a change to your Order, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of your Order or anything else which may be relevant as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 11). 

7. Our rights to make changes 

7.1 We may change or stop providing the Product: 

(a) to reflect changes in relevant laws and regulatory requirements; or 

to reflect changes to the Products we offer. 

(b) We will notify you of any such changes and will explain the consequence of those changes on your ability to redeem your Voucher. 

9. Delivery of the Voucher 

9.1 The Voucher will be delivered to you via email only. 

10. Validity and redemption of a Voucher 

10.1 A Voucher is valid for use from the date on which you receive it. 

10.2 The Voucher will detail the specific terms and conditions relating to the Voucher and the Product which apply in addition to these Conditions and our main terms and conditions. 

10.3 The Voucher will detail how it can be redeemed. You are advised to contact us in order to arrange a date and time to enjoy the Product, and any such date and time shall be subject to availability. 

11. Your rights to a refund 

11.1 You have 14 days from the date of the confirmation email which will be sent to you in accordance with clause 4.1 to change your mind and cancel your Order which will end the contract. 

11.2 To cancel your Order, please let us know by doing one of the following: 

(a) By Phone. Contact customer services on the number provided in clause 3.2. Please provide your name, home address, details of the order and, where available, your phone number and email address. 

(b) Online. Complete the form on our website. 

11.3 If you cancel your Order for any reason after the Voucher has been dispatched to you or you have received it the Voucher code will be voided so that it cannot be redeemed. 

11.4 If you or we cancel your Order and you are eligible for a refund, we will refund you the price you paid for the Voucher including basic delivery costs, by the method you used for payment. 

11.5 We will make any refunds due to you as soon as possible, and in all cases, refunds will be made within 14 days of the date on which we receive notification from you in accordance with clause 11.2 of your wish to cancel your Order. 

11.6 If you have redeemed your Voucher, you will not be entitled to cancel your Order or receive a refund as we will have fulfilled our obligations in supplying the Product to you. 

12. Price and payment 

12.1 The price of the Voucher (which includes VAT) will be the price indicated on the Website when you place your Order. 

12.2 You must pay for the Voucher at the time you place your Order. 

12.3 “The Acoustic Brasserie” will appear on your bank or card statement in relation to the payment of your Order. 

13. How we may use your personal information 

13.1 We will use the personal information you provide to us: 

(a) to supply the Voucher to you, which will include passing the personal information to in order for to process and arrange delivery of your Voucher. 

(b) to process your payment for your Order; and 

(c) if you agreed to this during the order process, to give you information about similar Products that we provide, but you may stop receiving this at any time by contacting us. 

13.2 We will only give your personal information to third parties where we have your consent to do so or the law either requires or allows us to do so. 

14. Other important terms 

14.1 We may transfer our rights and obligations under these terms to another organization. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 

14.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms and no other person. 

14.3 These terms are governed by English law, and you can bring legal proceedings in the English courts.